How should I care for my woven textiles?
Light to medium-light color textiles:
Wash in cold water with like colors, gentle cycle or handwash. Do not bleach. Do not wring. Regular drying cycle or lay flat to dry. Iron on medium.
Indigo and/or dark color textiles: Handwash or Dry-clean only.
Do not bleach. Do not wring. Regular drying cycle or lay flat to dry. Iron on medium.
Heavy Weaves: Dry-clean only.
Textiles with silk: Dry-clean only.
When in doubt, Dry-clean.
What are your lead times and ship times?
In-stock fabric orders are processed within 2-4 business days. Please add 2-5 business days for shipping. Expedited shipping available upon request.
Fabrics not in stock can take 8-10 weeks for production.
Made-to-order pillows and table linens take 8-10 business days for production. Please add 2-5 days for shipping.
What are your minimums?
Our minimum is 3 yards. There is a $40.00 cut fee for orders under the minimum. Custom textile minimums vary.
What is your return policy?
Please note slubs, bars, striations and slight irregularities are an inherent part of handmade textiles and are not considered defects, hence, returns will not be accepted. We strongly suggest requesting a memo prior to purchasing a fabric if you are not familiar with our fabrics.
Pillows and Finished products:
Each KUFRI product is made to order, once production has begun, orders cannot be cancelled.
Any concerns must be addressed in 72 hours of receiving product. In the case of an approved return, client is responsible for shipping back product in original condition and a 15% restocking fee will be applied.
Do you offer swatches of your fabrics?
Yes. Swatches are available upon request. Please email firstname.lastname@example.org for inquiries or order directly online with your trade account.
Can I place a Reserve? What about CFA's?
We have a no-reserve policy; our slow-textiles processes means we continuously bring in small batches of all our fabrics to keep our Dallas warehouse stocked with fresh inventory. This allows designers who really want our fabrics to get it in real-time, on a first-come-first-serve basis.
In handmade textiles, a 2-3% dye lot shift is normal and to be expected. If a dye-lot has shifted more than normal, it is in our best practices to automatically inform you and send you a Cutting For Approval. Otherwise, CFA's are not sent.
How will my package be shipped?
We use FedEx and USPS for all our shipments unless otherwise specified. Please note USPS does not attempt multiple deliveries, so please arrange for a shipping address where someone can receive the package during the day, or if package is missed and a notice is left, follow instructions for a direct pick-up to be arranged from the post office. If you have specific shipping questions, please email us at email@example.com.
What size insert should I use for my pillow cover?
Our pillows come with inserts, but if you choose to use your own, we recommend using inserts 2 inches larger than the cover.
Do you do custom textiles?
Yes, we offer a range of custom textile services. We love working with designers, architects and brands to design, develop and produce custom handwoven and handprinted textiles.
Do you accept wholesale orders?
Yes, we accept wholesale orders on pillows, table linens, blankets and other finished textile products.
I am a designer/showroom and would love to carry your fabric line. How do I go about doing that?
Please email firstname.lastname@example.org and tell us about your studio/showroom. We are always open to learning about new possible partnerships.